Payment Refund

Payment Refund Policy for Ektow

At Ektow, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a refund policy as follows:


 We will accept returns of products in their original condition within 30 days of purchase. We will issue a full refund for the price of the products, but we will not refund the cost of shipping and handling.

Defective Products

 If a product is found to be defective, we will replace it at no additional cost. If you receive a defective product, please contact us at with a description of the problem and a photograph of the defect. We will then provide instructions on how to return the product for a replacement.

Incorrect or Damaged Products

If you receive an incorrect or damaged product, please contact us at within 48 hours of receiving your order. We will then provide instructions on how to return the product for a replacement or a refund.

Refund Process

 Once we receive your returned product and confirm that it meets the conditions of our refund policy, we will process your refund. Refunds will be issued to the original payment method. Please note that it may take several days for the refund to appear on your account, depending on your financial institution.

Contact Us

If you have any questions about our refund policy or the process of returning a product, please contact us at

Thank you for choosing Ektow!

Please note:

 This is a sample policy and it is important that you consult with a legal professional to ensure that the policy meets the legal and regulatory requirements of your country/region and also aligns with your business operations.