Welcome to Ektow! These terms and conditions outline the rules and guidelines for using our website and purchasing our products. By accessing and using Ektow, you agree to comply with these terms. Please read them carefully.

1. General Terms

• By accessing Ektow, you agree to these terms and conditions, all applicable laws, and regulations. If you do not agree with any part of these terms, please do not use our website.
• Ektow reserves the right to modify these terms at any time. Any changes will be posted on this page, and your continued use of the site after such changes constitutes your acceptance of the new terms.

2. Use of the Website

• You must be at least 18 years old to use our website or make a purchase. If you are under 18, you may use our website only with the involvement of a parent or guardian.
• You agree to use Ektow only for lawful purposes. You must not use our site in any way that may cause damage or impair the performance, availability, or accessibility of the site.

3. Product Information

• We strive to provide accurate descriptions and images of our products. However, we do not warrant that the descriptions or other content on the site are accurate, complete, reliable, current, or error-free.
• Prices for our products are subject to change without notice. We reserve the right to modify or discontinue products at any time.

4. Ordering and Payment

• All orders are subject to acceptance and availability. Once you place an order, you will receive an email confirming receipt of your order.
• We accept various payment methods, including cash on delivery (COD). Full payment must be received before dispatching the products.
• In case of payment issues, please contact our support team at support@ektow.com.

5. Shipping and Delivery

• We offer shipping across Pakistan. Shipping costs and delivery times vary based on the destination and order value. For detailed shipping information, please visit our Shipping Information page.
• We strive to deliver products within the estimated timeframe; however, we are not liable for any delays due to unforeseen circumstances.

6. Exchange Policy

• Customers can request an exchange within 7 days of receiving the product. To initiate an exchange, please email us at support@ektow.com.
• The product must be unused, in its original packaging, and in the same condition as received. Shipping costs for returns are the customer's responsibility.
• Upon receiving the returned product, we will process the exchange. Please allow up to 12 working days for COD payment returns.

7. Returns and Refunds

• If you are not satisfied with your purchase, you may return it within 7 days of delivery. Please refer to our Returns and Refunds page for detailed instructions.
• Refunds will be processed once we receive and inspect the returned product. Refunds for COD payments will be processed within 12 working days.

8. Privacy Policy

• Your privacy is important to us. Please read our Privacy Policy to understand how we collect, use, and protect your personal information.

9. Intellectual Property

• All content on Ektow, including text, graphics, logos, images, and software, is the property of Ektow and is protected by applicable copyright laws. Unauthorized use of any content on this site is strictly prohibited.

10. Limitation of Liability

• Ektow is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
• We do not guarantee that our website will be error-free, uninterrupted, or free of viruses or other harmful components.

11. Governing Law

• These terms and conditions are governed by and construed in accordance with the laws of Pakistan. Any disputes arising from the use of our website or these terms will be subject to the exclusive jurisdiction of the courts of Pakistan.

12. Contact Us

• If you have any questions or concerns regarding these terms and conditions, please contact us at:
  • Email (Orders and Returns): @ektow.com
  • Email (Customer Support): @ektow.com
  • Email (Seller Inquiries): seller@ektow.com
  • Phone: 03354919807

Thank you for choosing Ektow! We hope you have a pleasant shopping experience.